Business Overview
Our Goal: Business Policy
Redefining Industrial Productivity with AI and Automation
OPEN, Inc. is a technology company dedicated to the societal implementation of AI and automation.
We are facing structural challenges: a labor shortage and a stagnation in digital transformation.
And beyond that lies the even greater question of unlocking human potential.
As a DX partner for our customers, we work together to evolve business processes, and as a BPaaS provider that takes on these processes ourselves, we are redefining the industry itself.
Based on these two perspectives, we aim to continue implementing AI and automation into society in order to unleash the creativity and potential that humans are naturally capable of demonstrating.
We are promoting AI Transformation®, which uses AI to redesign the entire business process.
That is our methodology for co-creating human evolution.
Vision: The World We Aim to Create
End User
As a better, hassle-free service
Industry Professionals
As free time to focus on creative work
Society
As a vision in which productivity has been boosted and the relationship between people and work has been redesigned,
A Society Where People’s Ability to Enjoy Life
Thrives
This is the vision of the world that we at OPEN, Inc. are striving to achieve.
The value delivered by AI and automation must be accessible not only to a select few companies with the technology, but to everyone.
With that in mind, we are building our business to serve three distinct groups of beneficiaries.
End User
: A Better Service That Saves You Time
Industry Professionals
, which allows me to focus on creative work, as free time
Society
As a result of increased productivity
and the redesign of the relationship between people and work
Market Environment
Social Implementation of AI and Automation
Automating ”
” for Individual Tasks
: Automation of the Entire Process
Redefining the Industrial Structure Itself
A shrinking workforce means that people’s potential continues to be wasted on menial tasks.
At the same time, the convergence of generative AI and automation technologies is fundamentally transforming the nature of business processes.
The frontier of automation is shifting from the automation of individual tasks to the automation of entire processes, and ultimately to the redefinition of the industrial structure itself.
Amid this trend, we aim to advance the societal implementation of AI and automation, thereby unleashing the creativity that humans are naturally capable of.
Social Implementation of AI and Automation
Automating ”
” for Individual Tasks
: Automation of the Entire Process
Redefining the Industrial Structure Itself
Business: Business Model
We are implementing AI and automation in society in two ways.
DX Partner Model
Evolving both our customers’
business processes and
Hyper
Automation Market
700 billion yen
Domestic Enterprise AI/Business AI Market
Approximately 3.2 trillion yen
The Overall Domestic AI Market
Approximately 6.9 trillion yen
DX Partner-Based Market
From the overall AI market to the
hyper-automation market
Source: IDC Japan / Fuji Chimera Research Institute / Grand View Research (calculated as a percentage of GDP) *Based on each company’s latest forecasts (2029–2030)
What Value We Provide
Redesigning Customers’ Entire Business Processes with
AI and Automation
How Implementation Methods
Combining Automation Platforms with
Operational Insights
Examples: BizRobo! / AUTORO / Tungsten TotalAgility
Why Significance for Customers
: Improving Productivity Across the Entire Process, Beyond Task-Level Automation
BPaaS-based
We take on each business process
and
redefine the industry
: Total value of these markets is approximately 3.5 trillion yen
Digital Advertising Market
Approximately 3 trillion yen
: The HR Outsourcing Market, Including Payroll Processing Services
Approximately 400 billion yen
Compliance and
Check Market
Approximately 5 billion yen
Credit Check Market
Approximately 100 billion yen
The BPaaS Market
Redefining Labor-Intensive Business Sectors with
AI and Automation
Source: Dentsu, “Advertising Expenditures in Japan”; Yano Research Institute; Fuji Chimera Research Institute *Based on surveys by each company
What Value We Provide
Using technology to
completely restructure the business itself and provide
services
How Implementation Methods
Standardize and automate labor-intensive business processes using
AI and automation
(e.g., PRESCO/RoboRobo Series)
Why Significance for Customers
Minimizing the operational burden on customers and boosting productivity across the entire
industry
Strategy: Growth Strategy
We will use the growth of our four existing businesses and the creation of new businesses as our two growth engines, and we will accelerate both through M&A.
Growth of the Four Existing Businesses
Our four business divisions will continue to grow along three key areas.
-
Enhancing Service Levels
Advancements in Product Features and Increased Utilization of AI and Data
-
Expanding the Customer Base
Expanding market share in existing segments and developing new segments
-
Extension to Adjacent Areas
Business expansion into operational and industrial areas that are an extension of existing operations
Creation of New Businesses
As the frontiers of automation expand from tasks to processes and, ultimately, to industrial structures, we will continue to launch new businesses and services that can be redefined through the combination of AI and automation, without being constrained by the boundaries of our four existing business segments.
M&A
We will accelerate the growth of both our existing and new businesses in a discontinuous manner through a dual-track approach combining capability-complementary strategies (acquisition of technology, customer bases, and talent) and roll-up strategies (industry consolidation).
We have recently completed several M&A transactions and will continue to pursue them as a core component of our growth strategy.
Services Division
Through our four business divisions, we are advancing the societal implementation of AI and automation.
DX Partner Model
Automation Business Division
We combine RPA, AI, and hyper-automation to automate the entire business process for enterprise-level companies.
Examples of Major Products
- BizRobo!
- AUTORO
- Tungsten TotalAgility
BPaaS-based
RoboRobo
Compliance Check Business Division
We use generative AI to automate cloud services such as anti-organized crime checks and credit checks, thereby minimizing business risks for companies.
Examples of Major Products
- RoboRobo Compliance Check
- RoboRobo AI Credit Check
BPaaS-based
RoboRobo
Payroll Division
We aim to rebuild corporate operations through AI and digital BPO, and to build Japan’s leading BPO platform by leveraging service delivery and roll-up M&A as engines of growth.
Examples of Major Products
- RoboRobo Payroll
BPaaS-based
, Digital Marketing Division
We use technology to automate performance-based advertising agency operations, returning value to advertisers and media outlets with agency fees that are approximately half the industry standard.
Examples of Major Products
- PRESCO
OPEN, Inc. by the Numbers
We’ll present quantitative data on the expansion of our business and the results achieved through AI automation.
BizRobo! / AUTORO
Total Number of Companies Using the Product
RoboRobo Series
Total Number of Companies Using the System
BizRobo!
Retention Rate of Existing Customers
RoboRobo Series
Percentage Reduction in Processing Time Achieved Through AI
Future: The Future We Envision
Co-creating human evolution:
.
Redefining Industrial Productivity Through AI and Automation.
Under this strategic framework, each of the four business divisions is working to advance business operations and industries as a digital transformation partner for customers and as a BPaaS provider.
We place the implementation of technology in society at the very heart of our business and will continue to address structural challenges facing the industry.
We will put the mission stated at the beginning into practice through our business operations.
For details on each business division, please visit the respective pages.
Details Pages for Each Business Division
